Shipping, Returns & Refunds

Delivery charges

Delivery is priced by destination PIN code, and shown in full before you pay. There are no charges added after checkout.

• Maharashtra and Goa — ₹15
• Gujarat — ₹39
• Karnataka — ₹49
• Rest of India — ₹80

Delivery is free on orders over ₹349 in Maharashtra and Goa, over ₹349 in Gujarat, over ₹499 in Karnataka, and over ₹699 in the rest of India. The minimum order value is ₹170.

We ship across India. We do not currently ship outside India.

Dispatch and delivery time

Orders are packed and handed to the courier within 1–2 working days. Sundays and public holidays are not working days.

• Maharashtra, Goa, Gujarat and Karnataka — typically 2–4 working days
• Rest of India — typically 4–7 working days

These are the courier’s usual timelines, not guarantees. Weather, strikes and regional disruptions can delay a parcel, and remote PIN codes take longer. You can see the current status of any order from your account.

If your order is damaged or wrong

Bhadang is a sealed food product, so we cannot resell a returned pack. What we can do is put it right at our cost.

Tell us within 48 hours of delivery and send photos, and we will replace the order free of charge or refund you in full — your choice.

This covers:

• Packs that arrived crushed, split, leaking or open
• The wrong product, flavour or pack size
• Items missing from the parcel
• Product that is past its best-before date on arrival

What we need from you

Email care@jayambabhadang.com or call +91 84080 80138 with your order number and two photos:

1. The damaged pack itself
2. The outer courier bag it arrived in

The second photo matters more than it sounds — it tells us whether the damage happened in transit, which is what we take up with the courier. Please keep the packaging until the claim is settled.

Why 48 hours

Transit damage is visible the moment a parcel is opened. Beyond two days we have no way to tell it apart from damage that happened after delivery, and the courier will no longer accept a claim either. Two days is deliberately more generous than same-day, because parcels arrive when people are out.

Change of mind

We cannot accept returns simply because you changed your mind. Food that has left our control cannot be sold to anyone else, and we have no way to verify it was stored safely. This is standard for sealed food products.

If you have not received the order yet, you can still cancel it — see below.

Cancelling an order

You can cancel an order yourself from your account at any time before it is packed. The refund is issued automatically to the method you paid with.

Once an order is packed or handed to the courier, it can no longer be cancelled from your account. Email us and we will help where we can.

Refunds

Approved refunds are issued to your original payment method. Once we release a refund it typically reaches you in 5–7 working days — the exact time depends on your bank or card issuer, which is the part we do not control.

Where an order qualified for free delivery, the full amount you paid is refunded. Where delivery was charged and the fault was ours — damaged, wrong or missing items — the delivery charge is refunded too.

Parcels that never arrive

If tracking stops moving or a parcel is marked delivered and you do not have it, contact us. There is no time limit on this and no photos are needed. We take it up with the courier and either replace the order or refund you. A courier losing your parcel is not your problem to solve.